{"id":2113,"date":"2022-10-06T12:11:13","date_gmt":"2022-10-06T12:11:13","guid":{"rendered":"https:\/\/hetvishuis.be\/general-terms-and-conditions\/"},"modified":"2023-03-02T13:26:33","modified_gmt":"2023-03-02T13:26:33","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/hetvishuis.be\/en\/general-terms-and-conditions\/","title":{"rendered":"General terms and conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2113\" class=\"elementor elementor-2113 elementor-856\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"ob-is-breaking-bad elementor-section elementor-top-section elementor-element elementor-element-36ec00d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"36ec00d\" data-element_type=\"section\" data-e-type=\"section\" 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elementor-widget elementor-widget-heading\" data-id=\"a0981c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:250,&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_harakiri_text_clip&quot;:&quot;none&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">General terms and conditions of sale and delivery<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71168d1 elementor-toc--minimized-on-tablet ob-has-background-overlay elementor-widget elementor-widget-table-of-contents\" data-id=\"71168d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h4&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;bullets&quot;,&quot;icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<h4 class=\"elementor-toc__header-title\">\n\t\t\t\tGo to:\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__71168d1\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Laag_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 100 100\" style=\"enable-background:new 0 0 100 100;\" xml:space=\"preserve\"><polygon points=\"81.7,68.3 76.5,63.2 53.6,86.1 53.6,0 46.4,0 46.4,86.1 23.5,63.2 18.3,68.3 50,100 \"><\/polygon><\/svg><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__71168d1\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Laag_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 100 100\" style=\"enable-background:new 0 0 100 100;\" xml:space=\"preserve\"><polygon points=\"18.3,31.7 23.5,36.8 46.4,13.9 46.4,100 53.6,100 53.6,13.9 76.5,36.8 81.7,31.7 50,0 \"><\/polygon><\/svg><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__71168d1\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eee2920 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-text-editor\" data-id=\"eee2920\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_postman_use&quot;:&quot;no&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Article 1. General<\/h4>\n<p>\u00a71 These General Terms and Conditions shall apply to every offer, every agreement and every delivery of goods or services made by us and shall form an integral part of the contractual relationship between us and the customer, unless otherwise agreed by the parties explicitly and in writing.<\/p>\n<p>\u00a72 By the mere fact of accepting an offer, entering into agreements and accepting a delivery made by us, the customer shall acknowledge and accept these General Terms and Conditions.<\/p>\n<p>\u00a73 The customer hereby recognises that the application of any general terms and conditions of the customer shall be excluded.<\/p>\n<p>\u00a74 Should any provision of these General Terms and Conditions not be applicable or valid in a specific case, this shall not affect the applicability of the other provisions.<\/p>\n<h4>Article 2. Price quotations<\/h4>\n<p>\u00a71 Our price quotations are valid for 15 days, unless stated otherwise in the quotation. Our offers are drawn up on the basis of the stated quantities and qualities and are only binding if the quantities and qualities actually ordered are consistent with those provided in the offer.<\/p>\n<p>\u00a72 Unless we have indicated otherwise in writing, the prices quoted by us are expressed in euros and exclude VAT, packaging and shipment costs, direct and\/or indirect taxes, surcharges or excise duties.<\/p>\n<h4>Article 3. Purchase orders<\/h4>\n<p>\u00a71 All tenders and offers are without obligation.<\/p>\n<p>\u00a72 Purchase orders shall only be definitive once the customer has signed them as confirmation of acceptance of our tender\/offer.<\/p>\n<p>\u00a73 Any cancellation of a purchase order should be made in writing. In the event that a purchase order is cancelled within two calendar days prior to the envisaged delivery, full compensation of at least 80% of the price of the purchase order shall be payable.<\/p>\n<p>\u00a74 Any change to the cost of the ordered goods for reasons that include, but are not limited to, changes to employment terms and conditions, social regulations, taxes, purchase prices and so on, as well as price increases in connection with exchange rate adjustments, may be passed on directly to the customer even after entering into the agreement.<\/p>\n<p>\u00a75 In the event of a change to the purchase order \/ agreement at the customer\u2019s request, any arising costs shall be borne by the customer.<\/p>\n<h4>Article 4. Delivery, transport and risk<\/h4>\n<h5>Timeframe<\/h5>\n<p>\u00a71 The envisaged delivery period shall begin from the moment that all the necessary information that allows us to proceed with production and\/or delivery of the purchase order is in our possession.<\/p>\n<p>\u00a72 Delivery periods are provided purely as an indication and are not binding for us. Any delay in the delivery shall not entitle the customer to claim compensation or to dissolve the agreement.<\/p>\n<p>\u00a73 In the event of late delivery, written notice of default should be given and a reasonable timeframe should be granted in which still to deliver. In the event of part deliveries of goods, each delivery or each phase shall be regarded as a separate transaction.<\/p>\n<h5>Location<\/h5>\n<p>\u00a74 Delivery shall be made to the place of delivery agreed with the customer.<\/p>\n<p>\u00a75 If we are not given the opportunity to deliver the sold goods to the customer, then we shall be entitled to dissolve the agreement without judicial intervention and without notice of default, and without prejudice to the right to full compensation. Extrajudicial dissolution of the agreement shall not affect the customer\u2019s obligation to pay the purchase price. If the agreement is not dissolved by us extrajudicially, we shall be entitled to store the sold goods at the customer\u2019s expense and risk.<\/p>\n<p>\u00a76 Delivery of the sold goods shall be made in one consignment to an address specified by the customer. The latter should take care of onward distribution, if desired.<\/p>\n<p>\u00a77 The customer shall be responsible for ensuring good accessibility of the destination to which actual delivery should take place.<\/p>\n<p>\u00a78 We shall be entitled to suspend the delivery of goods in the event that the customer has not fulfilled the latter\u2019s payment obligations.<\/p>\n<h5>Risk<\/h5>\n<p>\u00a79 From the moment of delivery, risk in relation to the delivered goods shall pass to the customer.<\/p>\n<p>\u00a710 The customer shall be liable for the risk of unloading and storing the goods and, where applicable, shall be obliged to provide reimbursement for any damage or loss caused in this regard.<\/p>\n<p>\u00a711 Delivered goods shall not be taken back or exchanged without our explicit written consent.<\/p>\n<h4>Article 5. Complaints\/Returns<\/h4>\n<p>\u00a71 The customer shall be obliged to inspect the goods immediately upon delivery for any deficiencies and\/or defects. Any deficiencies and\/or defects must be brought to our attention in writing by the customer as soon as they are identified, failing which we shall be entitled not to process the customer\u2019s complaints.<\/p>\n<p>\u00a72 Given their nature, the customer cannot assert any claims relating to the delivered goods if notification of the complaint reaches us later than the end of the working day on which delivery took place. Such notification should be presented to us in writing.<\/p>\n<p>\u00a73 Once the customer has identified any deficiency and\/or defect in a delivery, the customer shall be obliged to do (or refrain from doing, where applicable) all that is reasonably possible and necessary to prevent (further) damage or loss.<\/p>\n<p>\u00a74 The customer shall be obliged to provide all assistance required to investigate the merit of any complaints. If the customer does not provide such assistance, or if further investigation of complaints is not or no longer possible for reasons beyond our control, the customer shall no longer be able to assert any claims in this regard.<\/p>\n<p>\u00a75 Delivered goods may only be returned to us following our prior written consent and in accordance with our returns procedure. In the case of returns, goods should be in their original condition and in the original (sealed) packaging, complete with the original labels and tags as well as the return label. The costs of the return shipment shall be payable by the customer.<\/p>\n<p>\u00a76 Minor differences in quality, dimensions or other criteria shall not justify complaints.<\/p>\n<p>\u00a77 The presence of any deficiency and\/or damage as referred to in this article shall not give the customer the right to suspend payment obligations. Offsetting is hereby explicitly excluded.<\/p>\n<p>\u00a77 Complaints can never be accepted in relation to (partly) processed products.<\/p>\n<h4>Article 6. Liability<\/h4>\n<p>\u00a71 For damage caused by non-performance, incomplete performance, untimely performance or improper performance of our commitments or those of our appointees, we shall only be liable in the event of wilful misconduct or gross negligence on our part or wilful misconduct by our appointees. Our liability shall, if applicable, be limited to reimbursement for foreseeable, direct and personal damage or loss sustained by the customer, to the exclusion of any indirect or intangible damage or loss, including, but not limited to, loss of profits, loss of customers or contracts and additional costs. Any compensation owed by us, except for that for wilful misconduct, shall be limited to no more than the net amount that we have invoiced to the customer or could contractually have invoiced to the customer for the goods\/works that led to the damage\/loss sustained by the customer. The customer hereby explicitly and unconditionally waives any further claim for compensation of any kind at our expense.<\/p>\n<p>\u00a72 If a complaint relating to defective merchandise is acknowledged, between the parties or in court, our responsibility shall go no further than the proportionate refund for or replacement of the contested goods and shall therefore explicitly exclude any liability on our part for any further direct or indirect damage or loss. If the customer has worked or processed the delivered goods in any way, then any liability on our part shall lapse.<\/p>\n<p>\u00a73 Any damage or loss that is the result of poor conditions relating to storage, placement, humidity, dryness, cold or heat, or other adverse conditions on the premises where our goods are stored, placed or should be placed by the customer, can never be levelled against us. The customer shall, at all times, be obliged to comply with the storage conditions as indicated on the label of the relevant products. Any non-compliance by the customer with these storage conditions shall nullify any possible liability on our part in this regard.<\/p>\n<p>\u00a74 The limitations of liability as set out in this article, and by extension all other articles of these terms and conditions as well, shall always be interpreted in the sense that they are legally valid. If an article would not be regarded as legally valid, then the content thereof, in order to preserve its legality, should be interpreted in a manner that corresponds as closely as possible to the actual text.<\/p>\n<h4>Article 7. Invoicing and payments<\/h4>\n<p>\u00a71 Unless otherwise agreed in writing or otherwise stated on invoices from us, invoices issued by us are payable upon delivery.<\/p>\n<p>\u00a72 In the event that an invoice is incorrect, a reasoned objection should be raised within 10 days of the invoice date by registered letter. Invoices for which an objection is not raised within the aforementioned timeframe and in the aforementioned manner shall automatically be deemed to have been accepted.<\/p>\n<p>\u00a73 Non-payment of an invoice on its due date shall render all invoices payable immediately, even those that are not yet due, and shall also cause suspension of the execution of all current agreements and\/or dissolution of current agreements without prior notice.<\/p>\n<p>\u00a74 Any invoice that is not paid on its due date shall, by law and without prior notice, incur conventional interest at 10% per year, with lump-sum compensation also payable that is equal to 10% of the total unpaid invoice amount with a minimum of EUR 250.00, without prejudice to our right to reimbursement of the legal costs (including litigation fees) in the event that judicial recovery proceedings must be conducted.<\/p>\n<p>\u00a75 We shall have the right to allocate payments firstly to any costs payable, the conventional lump-sum compensation and any default interest before allocating them to the outstanding principal sum(s).<\/p>\n<p>\u00a76 We shall have the right, at all times, to offset all amounts that we might owe to the customer, for whatever reason, against the amounts which the customer owes to us, regardless of whether these amounts are due or not.<\/p>\n<p>\u00a77 If our confidence in the customer\u2019s creditworthiness is shaken by any insolvency proceedings or by legal actions against the customer and\/or other provable events that jeopardise confidence in the customer\u2019s ability to properly fulfil the commitments made by the customer and\/or render this impossible, we shall reserve the right to demand suitable guarantees from the customer. If the customer refuses to agree to this, we shall reserve the right to cancel the entire purchase order or any part thereof.<\/p>\n<p>\u00a78 We shall have the right to terminate the agreement with immediate effect without judicial intervention entirely or in respect of the part that has yet to be carried out, without owing any compensation, provided that we send a registered letter containing notification of this decision, in the event (1) of bankruptcy, a collective debt arrangement, proceedings under the Continuity of Enterprises Act (Wet Continu\u00efteit Ondernemingen, WCO) or suspicion that the customer is insolvent or (2) that the customer fails to meet one or more of its commitments to us, including timely payment of the invoices issued by us, or the requested advances or prepayments, and the provision of (additional) collateral, and has not remedied this situation within eight days of notice by us of such default. In the event of full or partial dissolution, we shall have the right to lump-sum compensation amounting to 50% of the amount to which we would have been entitled if the agreement had been executed correctly. In the event of dissolution, the goods that have already been delivered should be returned to us at the customer\u2019s expense.<\/p>\n<h4>Article 8. Force majeure<\/h4>\n<p>\u00a71 In the event of force majeure on our side, we shall be freed from any commitment, of whatever nature, without the customer being entitled to any compensation or refund of all amounts paid.<\/p>\n<p>\u00a72 Force majeure shall be understood as any circumstance that cannot be attributed to an error on our part and which makes it impossible for us to fulfil our commitments, or complicates, delays or makes fulfilment more expensive, such as, but not limited to, fire, machinery breakdown, accidents, strikes or lockouts, exceptional traffic disruption, exceptional weather conditions, such as storms, snow and floods, import or export restrictions, increases in taxes, fees, levies, excise and customs duties or other government measures, exchange rate fluctuations, inflation, epidemics, riots or war, or errors committed by suppliers of goods or services, delays at such suppliers, price increases by such suppliers or force majeure at such suppliers. The non-attributable and unavoidable nature of the above circumstances shall always be deemed to exist.<\/p>\n<h4>Article 9. Retention of title<\/h4>\n<p>\u00a71 We shall retain exclusive title to all goods delivered by us until all amounts due in respect of the delivery, including any lump-sum compensation, default interest and costs owed in the event of late payment, have been paid in full. We shall, at all times, be entitled to take back goods which have remained our property if the customer fails to fulfil any obligation under the agreement(s) concluded.<\/p>\n<p>\u00a72 For as long as the delivered goods of the user are subject to a retention of title, the customer shall not be entitled to process these goods, to dispose of them or to establish any form of collateral in relation to them, unless this is done in good faith within the customer\u2019s normal course of business.<\/p>\n<h4>Article 10. Disputes<\/h4>\n<p>Belgian law shall apply to all our tenders and agreements. In the event of a dispute, the courts of Antwerp, Antwerp division, shall have exclusive authority in accordance with their respective competences.<\/p>\n<h4>Article 11. Miscellaneous<\/h4>\n<p>Any full or partial invalidity, nullity or unenforceability of one or more clauses of these General Terms and Conditions shall not affect the validity and enforceability of the remaining clauses or the remaining part.<\/p>\n<p>Het Vishuis bv<br \/>Putten 47 \u00b7 B-2320 Hoogstraten (Belgium)<br \/>M +32 (0) 477 39 30 73 \u00b7 T +32 (0) 3 297 23 36<br \/>E <a href=\"mailto:info@hetvishuis.be\">info@hetvishuis.be<\/a> \u00b7 I <a href=\"https:\/\/www.hetvishuis.be\">www.hetvishuis.be<\/a><br \/>VAT BE 0822.071.436<br \/>KBC (Belgium)<br \/>IBAN Nr. BE83 7310 0827 8115 \u00b7 BIC Nr. KREDEBB<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>General terms and conditions of sale and delivery Go to: Article 1. General \u00a71 These General Terms and Conditions shall apply to every offer, every agreement and every delivery of goods or services made by us and shall form an integral part of the contractual relationship between us and the customer, unless otherwise agreed by [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":21,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2113","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>General terms and conditions | Het Vishuis<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hetvishuis.be\/en\/general-terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"General terms and conditions | Het Vishuis\" \/>\n<meta property=\"og:description\" content=\"General terms and conditions of sale and delivery Go to: Article 1. 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